{"id":341,"date":"2018-08-28T08:09:10","date_gmt":"2018-08-28T12:09:10","guid":{"rendered":"https:\/\/csedottawa.ca\/ottawa-se-directory\/?page_id=341"},"modified":"2025-05-18T10:10:05","modified_gmt":"2025-05-18T14:10:05","slug":"faqs","status":"publish","type":"page","link":"https:\/\/csedottawa.ca\/ottawa-se-directory\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"341\" class=\"elementor elementor-341\">\n\t\t\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-1792e3e elementor-section-boxed elementor-section-height-default elementor-section-height-default rt-parallax-bg-no\" data-id=\"1792e3e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2eb78f4\" data-id=\"2eb78f4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-201b6aa elementor-widget elementor-widget-heading\" data-id=\"201b6aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-f41a756 elementor-section-boxed elementor-section-height-default elementor-section-height-default rt-parallax-bg-no\" data-id=\"f41a756\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1276db5\" data-id=\"1276db5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7518511 elementor-section-boxed elementor-section-height-default elementor-section-height-default rt-parallax-bg-no\" data-id=\"7518511\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f80d399\" data-id=\"f80d399\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2f5a062 elementor-widget elementor-widget-heading\" data-id=\"2f5a062\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">About the Directory<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8509ea3 elementor-widget elementor-widget-rt-accordian\" data-id=\"8509ea3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"rt-accordian.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"rt-el-accordian\">\r\n\t<div class=\"accordion\" id=\"u-0-68518900-1778425058\">\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-68520300-1778425058\" aria-expanded=\"true\"> Who is in the directory?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-68520300-1778425058\" class=\"collapse\" data-parent=\"#u-0-68518900-1778425058\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>The directory is composed of <strong>Ottawa and Eastern Ontario social enterprises run by charities, nonprofits and for-profit organizations as well as diverse-owned and managed organizations<\/strong>, currently including Indigenous and Visible Minority businesses with embedded social impact. CSED will be expanding the list of diverse organizations included in the directory in the future.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-68530700-1778425058\" aria-expanded=\"true\"> Why was the directory created?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-68530700-1778425058\" class=\"collapse\" data-parent=\"#u-0-68518900-1778425058\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>The directory was created to <strong>showcase local social purpose and diverse organizations<\/strong>, connecting them with businesses and individuals that want their purchases to have strong, local social impact. The directory makes it easy to find social purpose businesses in the Ottawa and Eastern Ontario area that are creating a more vibrant, caring, inclusive and sustainable community.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-68536200-1778425058\" aria-expanded=\"true\"> What are the benefits of buying from a social enterprise or social purpose business?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-68536200-1778425058\" class=\"collapse\" data-parent=\"#u-0-68518900-1778425058\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>When you purchase from a social enterprise or social purpose business, you're making an <strong>intentional positive contribution<\/strong> <strong>to our community and the people that live and work here<\/strong>.<\/p><p>As an individual consumer, you're helping to strengthen local organizations that are focused on social, environmental or cultural impact.<\/p><p>As a business or organization, you can competitively source goods and services while supporting the local economy and demonstrating your commitment to corporate social responsibility.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-68546400-1778425058\" aria-expanded=\"true\"> What are the criteria to be in the directory?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-68546400-1778425058\" class=\"collapse\" data-parent=\"#u-0-68518900-1778425058\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>An organization that is a social enterprise:<\/p><ul><li>a <strong>business model<\/strong> that intentionally creates <strong>social value<\/strong> (can be social, cultural or environmental)<\/li><li><strong>sells<\/strong> <strong>goods and services<\/strong> in the marketplace, like any business<\/li><li><strong>generates earned income<\/strong> to achieve its mission, and<\/li><li><strong>reinvests its profit back into the mission<\/strong> so its impact grows as it grows.<\/li><\/ul><p>An Indigenous or Diverse-Owned for profit organization:<\/p><ul><li>must be<strong> 51% Indigenous\/Diverse owned or controlled\u00a0<\/strong><\/li><\/ul><p>Listings must also be:<\/p><ul><li>legally incorporated as a registered charity, nonprofit organization, co-operative or for profit (with a clearly defined social mission)<\/li><li>for Indigenous or Diverse-Owned organizations, it must clearly state accreditation, either via a 3rd party organization or self-declared<\/li><li>physically located in the City of Ottawa, Eastern Ontario or in Gatineau Quebec, and<\/li><li>deliver (at least some) services in the Ottawa area.<\/li><\/ul><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-68580200-1778425058\" aria-expanded=\"true\"> Is there a verification process for the listings?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-68580200-1778425058\" class=\"collapse\" data-parent=\"#u-0-68518900-1778425058\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>CSED reviews each organization to ensure that it meets the eligibility requirements. Verification is determined through one or more of the following:<\/p><ul><li>incorporation status and\/or incorporation documents<\/li><li>review of the corporate website, and<\/li><li>our local knowledge.<\/li><\/ul><p>CSED reserves the right to decide, in its sole discretion whether or not an organization will be included in the directory.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6a6c6c2 elementor-section-boxed elementor-section-height-default elementor-section-height-default rt-parallax-bg-no\" data-id=\"6a6c6c2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-68af83b\" data-id=\"68af83b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36c74ee elementor-widget elementor-widget-heading\" data-id=\"36c74ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Adding an Organization<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6fd1044 elementor-section-boxed elementor-section-height-default elementor-section-height-default rt-parallax-bg-no\" data-id=\"6fd1044\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57411e6\" data-id=\"57411e6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-61a3768 elementor-widget elementor-widget-rt-accordian\" data-id=\"61a3768\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"rt-accordian.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"rt-el-accordian\">\r\n\t<div class=\"accordion\" id=\"u-0-69030100-1778425058\">\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-69031100-1778425058\" aria-expanded=\"true\"> How do I add my organization to the directory?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-69031100-1778425058\" class=\"collapse\" data-parent=\"#u-0-69030100-1778425058\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>It\u2019s quite simple. Click the <strong>My Account menu<\/strong> item at the top of the page. You will be prompted to create an account (Register) if you don\u2019t already have one. You will receive a confirmation email, usually a few minutes later and once you click the link, your account will be active and you can create a listing.<\/p><p>To have your organization listed in the directory, you now need to create a listing. To create a listing, select <strong>My Listings<\/strong> and then the <strong>Add Listing<\/strong> button. Simply enter the the requested information. You can save as a draft and return to it if you don\u2019t have everything ready. All new listings are saved in a pending state and then reviewed by CSED. Once verified, the listing is published.<\/p><p>Note, until you have created a listing and it has been approved by CSED, your organization will not appear in the directory.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-69042100-1778425058\" aria-expanded=\"true\"> How does CSED verify a listing in the directory?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-69042100-1778425058\" class=\"collapse\" data-parent=\"#u-0-69030100-1778425058\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>CSED reviews each organization to ensure it meets the eligibility requirements listed above (Who is in the Directory). CSED may reach out to you directly so ensure your contact information is correct. Verification is determined through one or more of the following:<\/p><ul><li>Incorporation status and\/or incorporation documentation (business number is important)<\/li><li>Review of corporate website and other online information<\/li><li>In the case of social enterprise organizations, a review of the business model and how it fits with the organization.<\/li><\/ul><p>Social enterprise listings must meet the definition of a social enterprise:<\/p><ul><li>a <strong>business model<\/strong> that intentionally creates <strong>social value<\/strong> (can be social, cultural or environmental)<\/li><li><strong>sells<\/strong> <strong>goods and services<\/strong> in the marketplace, like any business<\/li><li><strong>generates earned income<\/strong> to achieve its mission, and<\/li><li><strong>reinvests its profit back into the mission<\/strong> so its impact grows as it grows.<\/li><\/ul><p>Indigenous or Diverse-Owned listings must:<\/p><ul><li>either <strong>self-declare or reference a 3rd party accreditation organization<\/strong> that they are 51% owned\/controlled<\/li><li>demonstrate that they have social impact imbedded into their business model<\/li><\/ul><p>All organizations must be:<\/p><ul><li>legally incorporated as a registered charity, nonprofit organization, co-operative or for profit (with a clearly defined social mission),<\/li><li>physically located in the City of Ottawa, Eastern Ontario or in Gatineau Quebec, and<\/li><li>deliver (at least some) services in the Ottawa area.<\/li><\/ul><p>CSED reserves the right to decide, in its sole discretion, whether or not an organization will be included in the directory.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-69075700-1778425058\" aria-expanded=\"true\"> What are the benefits of listing my organization in the directory?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-69075700-1778425058\" class=\"collapse\" data-parent=\"#u-0-69030100-1778425058\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>Being in the directory helps to shine a spotlight on your organization, generation additional visibility and increased sales. There is currently no cost to be included.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"card\">\r\n\t\t\t\t<div class=\"card-header\">\r\n\t\t\t\t\t<a href=\"#\" class=\"collapsed\" data-toggle=\"collapse\" data-target=\"#u-0-69080900-1778425058\" aria-expanded=\"true\"> I see my organization is in the directory but did not add it. How do I take control of it?<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div id=\"u-0-69080900-1778425058\" class=\"collapse\" data-parent=\"#u-0-69030100-1778425058\">\r\n\t\t\t\t\t<div class=\"card-body\"><p>Please contact CSED at <a href=\"mailto:team@csedottawa.ca\">team@csedottawa.ca<\/a> and after verifying that you are the owner, we will arrange for you to take ownership of your listing. This allows you to update the listing, add new goods and services, contact information and other updates that are important to your business listing.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions About the Directory Who is in the directory? The directory is composed of Ottawa and Eastern Ontario social enterprises run by charities, nonprofits and for-profit organizations as well as diverse-owned and managed organizations, currently including Indigenous and Visible Minority businesses with embedded social impact. CSED will be expanding the list of diverse<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_rtcl_gb_attr":"","_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-341","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - Ottawa and Eastern Ontario SE Directory<\/title>\n<meta name=\"description\" content=\"Find answers to common questions about how to join, update listings, and understand the criteria for inclusion.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/csedottawa.ca\/ottawa-se-directory\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - 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