Thursday, March 5, 2026 from 12 PM - 5 PM

Unleashed 2026: From Purpose to Performance

The case for purpose-driven business is clear. What’s harder—and more urgent—is execution: building reliable revenue, winning and retaining customers, navigating procurement systems, and scaling in complex, competitive markets.

Unleashed 2026 is a half-day, practitioner-focused conference that centres around honest, practical conversations about what it really takes to perform. Through a keynote fireside chat and three targeted panel breakouts, the conference dives into the decisions that matter most right now—pricing and sales, procurement and partnerships, access to capital, and pathways to sustainable growth.

You’ll hear directly from organizations at different stages and across sectors, sharing what’s working, what isn’t, and the trade-offs they’ve made along the way. Expect real-world insights, actionable takeaways, and connections that extend beyond the room.

Your ticket includes full access to the event, a buffet lunch, keynote and panel sessions, dedicated networking time, and afternoon refreshments. Join us—and get ready to unleash impact through execution.

Who Should Attend

Why Attend

Program

Please check back regularly for the latest conference updates.

12:00 PM

Conference room opens / Buffet lunch / Networking begins!

1:00 PM

Welcome & Opening Remarks​

  • Michael Murr, Executive Director, Centre for Social Enterprise Development
  • Henry Akanko, Director, Community Initiatives and Hire Immigrants Ottawa, United Way East Ontario

1:15 PM

Fireside Chat Keynote​

Unleashing What It Really Takes to Build a Sustainable Social Enterprise

What separates social enterprises that survive from those that stall—or quietly disappear? In this candid fireside chat, a seasoned social enterprise leader unpacks the unfiltered realities of building a viable, mission-driven business in Canada. The conversation will explore leadership decisions, revenue trade-offs, buyer relationships, and moments where values and viability collided.

featuring

  • Marcia Nozick, CEO & Founder, EMBERS (Vancouver)

in conversation with

  • Michael Murr, Executive Director, CSED

2:00 PM

Panel Discussion 1​

Selling Impact: What Buyers Actually Want (and Why Deals Fall Apart)

Social impact purchasing is growing—but many social enterprises still struggle to close and retain buyers.

This panel brings together social impact purchasers to speak plainly about procurement realities: how buying decisions are made, how impact fits alongside price and risk, and why promising deals often stall or fail. Panelists will share what social enterprises do that helps—or hurts—their chances of winning business.

featuring

  • Brent Brodie, Sr Procurement Analyst & Project Lead, Strategic Procurement Services, York University
  • Lee Farrell, Manager of Technology Solutions, City of Ottawa
  • Andrea Norris, Director, Strategic Sourcing and Risk Management, Ottawa Community Housing

moderator

  • Len Fardella, Social Procurement Coordinator, CSED

2:45 PM

Networking Break​

3:05 PM

Panel Discussion 2

Winning — and Keeping — Customers: Sales, Service, and Long-Term Value

For many social enterprises, the hardest part isn’t making the first sale—it’s delivering consistently, meeting buyer expectations, and turning one contract into repeat business.

This panel dives into the end-to-end customer journey, from lead generation and pricing conversations to onboarding, service delivery, and relationship management. Social enterprise leaders will share what strong customer service actually looks like in practice, where organizations most often fall short, and how operational realities affect trust and retention.

featuring

  • Gareth Davies, Owner & Founder, Maker House Co.
  • Gregory Esnard, Operations Manager, Causeway Commercial Services
  • Julia Hunter, Executive Director, EcoEquitable

moderator

  • Hai Doan, Manager Consulting Services, CSED

3:50 PM

Networking Break​

4:05 PM

Panel Discussion 3

From Pilot to Practice: Scaling What Works (and Letting Go of What Doesn’t)

Many social enterprises get stuck in pilot mode—successful programs that never quite become scalable businesses.

This panel features leaders who have wrestled with growth: expanding markets, strengthening operations, standardizing delivery, and sometimes shutting down offerings that no longer made sense. The discussion will focus on operational discipline, partnerships, and the hard choices required to move from proof-of-concept to performance.

featuring

  • Patrick Barker, Dir. Social Enterprise Operations and Development, Habitat for Humanity Greater Ottawa
  • Rebecca Chambers, Principal and Executive Director, R.I.S.E. Academy
  • Kayleigh Kennedy, Mgr. of Business Operations & Social Enterprise, Choices for Youth (Newfoundland)

moderator

  • Shelley Robinson, Executive Director, National Capital FreeNet

4:50 PM

Announcements & Closing Remarks​

5:00 PM

Conclusion of event / Continued networking​

Speakers

Michael Murr, Executive Director

Michael Murr

Executive Director

Centre for Social Enterprise Development

Andrea Norris

Andrea Norris

Director, Strategic Sourcing and Risk Management

Ottawa Community Housing

Gareth Davies

Owner & Founder

Maker House Co.

Marcia Nozick headshot

Marcia Nozick

Founder & CEO

EMBERS (Eastside Movement for Business and Economic Renewal Society)

Gregory Esnard headshot

Gregory Esnard

Operations Manager

Causeway Property Services

Len Fardella, Social Procurement Coordinator, CSED

Len Fardella

Social Procurement Coordinator

Centre for Social Enterprise Development

photo of Jean Barrett Alterna Savings

Jean Barrett

Manager, Community Microfinance Program

Alterna Savings

Patrick Barker

Patrick Barker

Director, Social Enterprise Operations and Development

Habitat for Humanity Greater Ottawa

Presenting Sponsors

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